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Apple Configurator Your Itunes Store Session Has Expired How To
Apple Configurator Your Itunes Store Session Has Expired Video
Itunes Store Account

Apple VPP RESOLUTION A new token can be downloaded from Apple at any time, and provided to MDM. Part 1 - Download the VPP token from Apple list=1: Log into your VPP account at Navigate to the Account Summary screen by clicking the grey button with your account name, in the upper-right corner of the window. My mail is not working properly. I got a message that the certificate for this server is invalid and you might be connected to a server that is pretending to be “imap.bellaliant.net” which could be a confidentially issue. Bell told me that this is NOT a certificate issue but it is an Apple issue. For example, your Office apps may randomly prompt you to sign in again because “the authentication session has expired”. The only problem is that the alert doesn’t disappear after you enter your credentials countless times. Without further ado, let’s explore how you can troubleshoot this problem. Launch iTunes on your computer and ensure that you have the latest version. Now connect your device with the computer and iTunes will detect the device. Click on the Device icon on the top left corner of the iTunes screen and it will display the connected device list. From the options, select your device and get to the Summary tab.

This article helps Intune administrators understand and troubleshoot problems when enrolling iOS/iPadOS devices in Intune.

Prerequisites

Before you start troubleshooting, it's important to collect some basic information. This information can help you better understand the problem and reduce the time to find a resolution.

Collect the following information about the problem:

What is the exact error message?
Where do you see the error message?
When did the problem start? Has enrollment ever worked?
What platform (Android, iOS/iPadOS, Windows) has the problem?
How many users are affected? Are all users affected or just some?
How many devices are affected? Are all devices affected or just some?
What is the MDM authority?
How is enrollment being performed? Is it 'Bring your own device' (BYOD) or Apple Automated Device Enrollment (ADE) with enrollment profiles?

Error messages

Apple Configurator Your Itunes Store Session Has Expired

Profile Installation Failed. A Network Error Has Occurred.

Cause: There's an unspecified problem with iOS/iPadOS on the device.

Resolution

To prevent data loss in the following steps (restoring iOS/iPadOS deletes all data on the device), make sure to back up your data.
Put the device in recovery mode and then restore it. Make sure that you set it up as a new device. For more information about how to restore iOS/iPadOS devices, see https://support.apple.com/HT201263.
Re-enroll the device.

Profile Installation Failed. Connection to the server could not be established.

Cause: Your Intune tenant is configured to only allow corporate-owned devices.

Resolution

Sign in to the Azure portal.
Select More Services, search for Intune, and then select Intune.
Select Device enrollment > Enrollment restrictions.
Under Device Type Restrictions, select the restriction that you want to set > Properties > Select platforms > select Allow for iOS, and then click OK.
Select Configure platforms, select Allow for personally owned iOS/iPadOS devices, and then click OK.
Re-enroll the device.

Cause: You enroll a device that was previously enrolled with a different user account, and the previous user was not appropriately removed from Intune.

Resolution

Cancel any current profile installation.
Open https://portal.manage.microsoft.com in Safari.
Re-enroll the device.

Note

If enrollment still fails, remove cookies in Safari (don't block cookies), then re-enroll the device.

Cause: The device is already enrolled with another MDM provider.

Resolution

Open Settings on the iOS/iPadOS device, go to General > Device Management.
Remove any existing management profile.
Re-enroll the device.

Cause: The user who is trying to enroll the device does not have a Microsoft Intune license.

Resolution

Go to the Microsoft 365 Admin Center, and then choose Users > Active Users.
Select the user account that you want to assign an Intune user license to, and then choose Product licenses > Edit.
Switch the toggle to the On position for the license that you want to assign to this user, and then choose Save.
Re-enroll the device.

This Service is not supported. No Enrollment Policy.

Cause: An Apple MDM push certificate isn't configured in Intune, or the certificate is invalid.

Resolution

If the MDM push certificate isn't configured, follow the steps in Get an Apple MDM push certificate.
If the MDM push certificate is invalid, follow the steps in Renew Apple MDM push certificate.

Company Portal Temporarily Unavailable. The Company Portal app encountered a problem. If the problem persists, contact your system administrator.

Cause: The Company Portal app is out of date or corrupted.

Resolution

Remove the Company Portal app from the device.
Download and install the Microsoft Intune Company Portal app from App Store.
Re-enroll the device.

Note

This error can also occur if the user is attempting to enroll more devices than device enrollment is configured to allow. Follow the resolutions steps for Device Cap Reached below if these steps do not resolve the issue.

Device Cap Reached

Cause: The user tries to enroll more devices than the device enrollment limit.

Resolution

In the Microsoft Endpoint Manager admin center, choose Devices > All Devices, and check the number of devices the user has enrolled.
Note
You should also have the affected user logon to the Intune user portal and check devices that have enrolled. There may be devices that appear in the Intune user portal but not in the Intune admin portal, such devices also count toward the device enrollment limit.
In the Microsoft Endpoint Manager admin center, choose Devices > Enrollment restrictions > check the device enrollment limit. By default, the limit is set to 15.
If the number of devices enrolled has reached the limit, remove unnecessary devices, or increase the device enrollment limit. Because every enrolled device consumes an Intune license, we recommend that you always remove unnecessary devices first.
Re-enroll the device.

Workplace Join failed

Cause: The Company Portal app is out of date or corrupted.

Resolution

Remove the Company Portal app from the device.
Download and install the Microsoft Intune Company Portal app from App Store.
Re-enroll the device.

User License Type Invalid

Cause: The user who is trying to enroll the device does not have a valid Intune license.

Resolution

Go to the Microsoft 365 admin center, and then choose Users > Active Users.
Select the affected user account > Product licenses > Edit.
Verify that a valid Intune license is assigned to this user.
Re-enroll the device.

User Name Not Recognized. This user account is not authorized to use Microsoft Intune. Contact your system administrator if you think you have received this message in error.

Cause: The user who is trying to enroll the device does not have

Apple Configurator Your Itunes Store Session Has Expired